A good delivery order form template asks for more than the items. Add a phone number the rider can call, a full address with a landmark, a delivery time slot, and a drop note for the doorstep. Those fields answer the questions a rider would otherwise ask by phone from the wrong street. Below is the exact set to use, and how to build it free.
Use the free order form template
Why deliveries fail before the rider leaves
Many sall shop orders arrive as a WhatsApp message: "2 kg rice, 1 oil, send to my house, evening." You then spend the next several messages asking which house, which evening, and what number to call.
Say a home bakr in Pune takes a cake order for Saturday. The message reads "6 pm, Kothrud." The rider reaches Kothrud at 6, the customer's phone is on silent, and the building has no name board. The cake sits on the bike while the baker tries three numbers.
A form fixes this by making the customer answer before the order reaches you. Each missing detail becomes a required field instead of a follow-up message.
The fields to put on the form
This is the full list. Keep the order the same, because customers fill forms top to bottom.
| Field | Block type | Why it is there |
|---|---|---|
| Items and quantity | Multiple choice with Number, or Long answer for a short menu | What to pack |
| Name | Short answer | The name on the door or gate |
| Phone | Phone number (required) | The number the rider calls |
| Delivery or pickup | Multiple choice | Hides the address questions for pickup |
| Address | Long answer | Flat, building, street, area |
| Landmark | Short answer (required) | A place the rider can find without a map pin |
| Pin code (ZIP code in the US) | Short answer | Lets you check you serve the area |
| Delivery date and time slot | Date and Dropdown | A window you can keep |
| Drop notes | Long answer | Where to leave it, what to watch for |
| Payment | Multiple choice | Cash on delivery, UPI on delivery, or already paid |
Ten fields looks long, but the pickup split below means a pickup cuustomer sees far fewer.
Landmark, phone and drop notes
These three do most of the work, so it is worth setting them up carefully.
Landmark. Make it required and put an example in the helper text: "Opposite the Shivaji Park gate, next to the blue pharmacy sign." In many neighborhoods a landmark finds the door faster than a house number does.
Phone. Use the Phone number block and make it required. Add an optional second number labeled "Someone else who can answer." The person who ordered a gift is often not the person at the door.
Drop notes. Ask: "Where should we leave it, and is there anything we should know?" Typical answers are "Give it to the security guard," "Don't ring the bell, baby is sleeping," or "Second floor, no lift." In the US the same box catches "Back porch, dog in the yard." Riders need these facts at the door, and customers rarely type them unless asked.
Time slots you can keep
Don't ask for an exact time. Offer a Dropdown of windows you can honor, such as 10 am to 12 pm, 12 pm to 3 pm and 3 pm to 6 pm. Customers pick one instead of typing "evening," and you plan routes around windows anyway.
If you can only pack 15 cakes on a Saturday, set the form to close after 15 responses, or close it on a date. You can open a fresh one the next day. That keeps you from promising slots you can't fill.
Use conditional logic for the delivery or pickup split. If the customer picks pickup, hide the address, landmark and slot questions and show a pickup time instead. The conditional logic guide walks through it.
Read the conditional logic guide
Build it in Qwenvo
Our team builds Qwenvo, a completely free form builder, so I will say plainly what you get at $0. You can switch off the Qwenvo badge, put the form on your own subdomain such as orders.yourshop.in, and take payments through your own Stripe account with 0% Qwenvo platform fee (Stripe's own fee still applies). You can add unlimited teammates, so whoever packs the orders can see them. You also get partial submissions, which show where customers give up, plus visit analytics, AI triage and 180+ templates. Many form builders put some of these behind a paid plan.
Orders can go to you by email, and a Google Sheets integration gives you running list for the day.
Other tools can work too. Google Forms is free with a Google account and is fine for a plain list with cash on delivery, though it has no built-in payments and limited design. Tally's free plan has unlimited forms and submissions, logic and payments. Removing its branding, custom domains, teammates and partial submissions are on Pro at $29 a month ($24 a month billed yearly).
One limit matters here. Payments in Qwenvo go through Stripe only, and there is no mobile app, so you manage orders in your phone's browser. If your customers pay by UPI or cash at the door, just keep the payment question in the form and collect as you do now. Qwenvo also has no built-in QR code, so pste your form link into any QR generator and print it for the counter.
Questions owners ask
Should I ask for a pin code?
Yes. It lets you spot an address outside your area before you confirm the order. If you only deliver to a few areas, make "Area" a Dropdown of those places and add a line saying anything else needs a call first.
Can customers pay online?
Yes, with the Payment block, which uses your own Stripe account. Stripe is the only provkder. For cash on delivery or UPI at the door, use a Multiple choice question instead.
Can I print an order slip for the rider?
Each submission can be exported as a PDF. The PDF cannot draw some scripts, including Devanagari and Arabic, or emoji. If customers write addresses in Hindi, use the CSV or XLSX export or the Google Sheets integration, which handle them.
Does this work if I have no website?
Yes. The form has a public link you can paste into WhatsApp, your Instagram bio or a status update. A website is optional.
Send a test order today
Open the template, add the fields from the table, and turn on email notifications to yourself. Then place an order from your own phone with a vague address, as a new customer would, and see whether a stranger could find the door. Fix whatever you'd have to call about, then share the link.
When orders come in, open the submissions table each morning and sort by time slot. Confirm each one on WhatsApp, and hand the rider the landmark and the drop note along with the address.