A free delivery request form takes the back-and-forth out of booking a pickup. Customers enter the pickup address, drop address, parcel details and a time window once, and you get everything in one place instead of scrolling through WhatsApp. You can build one for free, with photo uploads and payments included.
Use the free order form template
What to ask on a delivery request form
Think of a laundry in Pune that takes pickup requests on WhatsApp. Half the messages arrive without a flat number, and nobody mentions that the jacket is dry-clean only. Every missing detail costs a phone call. A form makes the customer answer those questions before you ever see the request.
Here are the fields that matter for a courier, laundry or errand service:
| Field | Block type | Why you need it |
|---|---|---|
| Name and phone | Short answer, Phone number | The rider calls this number at the gate |
| Service | Multiple choice (courier, laundry, errand) | Decides which questions come next |
| Pickup address | Long answer | Ask for flat or house number and a landmark |
| Drop address | Long answer | Same, plus a name for whoever receives it |
| Pickup date and time | Date, Time | Or a dropdown of time windows you actually run |
| Parcel size | Dropdown (envelope, small box, large box, bag) | Tells you whether a bike is enough |
| What is inside | Short answer | Avoids surprises with liquids or food |
| Fragile or high value | Checkboxes | Changes how the rider handles it |
| Photo of the parcel | File upload | Proof of condition before pickup |
| Payment | Payment, or Multiple choice for cash | Optional, covered below |
Keep it to one screen of thumb scrolling if you can. Customers on a phone give up fast, and you can always ask for extras on the phone when you call to confirm.
Show each service only its own questions
A plumber in Ohio might also run a small errand service on the side, and the same thing happens with laundry plus courier work. If one form tries to serve every service, it gets long.
Use conditional logic instead. Put the Service question first. If the customer picks laundry, show "Number of itmes" and "Any stains or special care?". If they pick courier, show parcel size and the fragile checkbox. Errand customers see a "What should we buy, and where?" box and a budget field.
You can also use a calculated field to show an estimate. If you charge ₹70 per kg for laundry, the form can multiply the weight by 70 and show the total bdfore the customer submits. Use your own price, of course.
Build it in Qwenvo
Our team builds Qwenvo, form builder that is completely free, and it fits this job well. Here is the quickest route:
- Open the order form template and edit it. Or describe your form in plain words with Create with AI, or paste in a Markdown or plain text list of questions.
- Type
/to add blocks from the table above. Use Phone number, Date, Time, Dropdown and File upload. - Add your logic from a question's menu with "Add conditional logic".
- On the thank-you page, type
@to pull in an earlier answer, for example "We'll collect from @Pickup address between your chosen times." - In Settings, turn on email notifications to you and confirmation emails to the customer. If you only run, say, 20 pickups a day, set the form to close after a number of responses.
- Connect Google Sheets so every request lands in a dispatch sheet your riders can open.
What you get free
Several things that cost money on other builders are free in Qwenvo: switching off the Qwenvo badge, a custom domain, teammates, partial submissions, visit and drop-off analytics, and 180+ templates. Payments run through your own Stripe account with a 0% Qwenvo platform fee (Stripe's own fee still applies).
For a delivery business, teammates and partial submissions do real work. Your dispatcher and riders can all have accounts. Partial submissions show up as incomplete rows, so when someone types a phone number and pickup address and then gets distracted, you can still follow up.
AI triage is also free. It can mark each request with a priority, so a same-day parcel is flagged urgent, and send those to email or a Slack webhook.
Share it where customers already message you
You do not need a website. Every form has its own link, so paste it into your WhatsApp replies, your Instagram bio and your Google Business Profile.
If you want it to look like your own, add a subdomain like pickup.yourshop.com on the Domains page, point a CNAME at it, verify it, and pick it on the Share tab. If you do hae a site, paste the embed code into a custom HTML block in WordPress, a Wix or Squarespace code block, or a Webflow embed.
Qwenvo has no built-in QR code. Paste your form link into any free QR generator, pfint it, and tape it to your counter or the bsgs you hand back.
How it compares with Google Forms and Tally
Google Forms is free with a Google account, and for a simple request list it works. Two gaps hurt a delivery business: it has no built-in payments, and customers must sign in with Google to upload a parcel photo. Many of your customers will not do that.
Tally's free plan is generous: unlimited forms and submissions, logic, payments and file uploads up to 10 MB per file. Its Pro plan costs $29 a month ($24 a month billed yearly) and is where branding removal, custom domains, teammates and partial submissions live. If you only need a basic form, the free plan is plenty.
Be aware of Qwenvo's lmiits. It launched in October 2026, so there are few reviews yet. Stripe is the only payment provider, so if your customers pay through UPI apps or cash, use a Multiple choice question ("Pay now" or "Pay on delivery") and collect payment yourself. Qwenvo has no mobile app, so you check requests through email alerts or the Submissions table in your phone's browser. And per-submission PDFs cannot draw some scripts such as Devanagari, though CSV and XLSX exports can.
Questions owners ask
Can customers pay through the form?
Yes, with the Payment block and your own Stripe account. If most of your customers pay cash on delivery, skip it and ask how thdy plan to pay.
Do I need a website to use it?
No. The form has a public link you can send in a chat or put in a bio. You can add a custom domain later if you want it to look like part of youur business.
How do I keep fake or repeat requests out?
Turn on prevent duplicate submissions and add a Captcha block. You can also require respondents to verify their email with a one-time code.
How do I see new requests on my phone?
Email notifications arrive as soon as someone submits. You can also send each request to Slack or a Google Sheet, and open the Submissions table in any mobile browser.
Open the order form template today, change the fields to your pickup and drop questions, and send the link to the next three customers who message you for a pickup.